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Regional Operations Manager

Ref: AS4241102

London, United Kingdom

£55,000

  • Permanent
  • Process Improvement
  • Client Satisfaction
  • Operational Efficiency

About the candidate

The candidate is an accomplished Regional Operations Manager with a rich five-year background in facilities management, particularly focusing on PFI contracts in the healthcare sector. Their expertise encompasses a robust understanding of operational management with a keen emphasis on health and safety compliance. This candidate has demonstrated a consistent capability to oversee complex maintenance programs that noticeably improve service delivery.

With a strong orientation towards commercial awareness and client relations, they excel in issue resolution and enhancing stakeholder involvement. Their leadership approach is fundamentally collaborative, emphasising team motivation and precise goal-setting, which has been pivotal in consistently achieving key performance indicators.

What makes them great?

  • Proven Reductions in Downtime: Spearheaded the implementation of a planned maintenance program that reduced downtime by 15%, demonstrating strong problem-solving skills and operational efficiency.
  • Increased Contract Renewals: Instrumental in the execution of service level agreements that elevated service delivery, leading to a 10% increase in contract renewals.
  • Enhanced Compliance Measures: Actively participated in developing and refining maintenance processes, contributing to a notable 20% reduction in operational discrepancies.

Areas of expertise

  • Facilities Management: Proficient in leading operations across healthcare facilities ensuring top compliance with safety standards and maintenance protocols.
  • Project Coordination: Experienced in supporting operational teams by coordinating project workflows and managing stakeholder communications effectively.
  • Process Improvement: Skilled in implementing process enhancements, evidenced by reducing operational discrepancies and downtime, which simultaneously increased client satisfaction and contract renewals.