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Regional Service Manager

Ref: AS9566496

Dartford, UK

£60,000

  • Permanent
  • Operational Efficiency
  • Customer Satisfaction
  • Budget Management

About the candidate

The candidate is an experienced Regional Service Manager with an extensive background in the HGV and commercial vehicle aftermarket sector. They bring a proven track record of leading teams to operational excellence and superior customer satisfaction. Specialising in service operations, they have demonstrated exceptional competence in managing budgets, performance metrics, and compliance with health and safety standards. Recognised for their proactive management style, the candidate excels in creating a collaborative and growth-oriented work environment.

Their work experience spans across various levels of service management, where they've consistently driven improvements in operational efficiency and customer service standards. This candidate is well-equipped with excellent communication and relationship-building skills, enabling them to foster strong connections within and across teams.

What makes them great?

  • Leadership: Experienced manager known for fostering high-performing teams and nurturing professional growth.
  • Cost Management: Successfully managed budget allocations and realized significant savings, ensuring financial health for service departments.
  • Performance Improvement: Led initiatives that significantly reduced response times and improved service metrics including a 20% increase in service retention rates.

Areas of expertise

  • Operational Efficiency: Proven ability to lead teams in enhancing service operations, including a documented 15% increase in operational efficiency at a regional automotive service provider.
  • Customer Service Excellence: Dedicated to elevating customer satisfaction, demonstrated through increased service retention rates and customer satisfaction scores.
  • Process Implementation: Skilled in the development and enactment of strategic processes that drive business performance and colleague development.