Regional Service Manager
Ref: AS9076112
London, England
£60,000
- Permanent
- Service Operations Leadership
- Customer Experience Improvement
- Field Team Development
About the candidate
An accomplished regional service and operations leader with a strong background across field-based facilities management, logistics and customer service environments. They bring a hands-on leadership style, with a real focus on employee wellbeing, coaching and building high-performing teams across multiple sites.
They are confident using data to improve service delivery, with strong Excel and Power BI capability supporting decision-making, performance tracking and operational efficiency. With experience managing customer relationships, internal stakeholders and service teams, they are well suited to a permanent Regional Service Manager role.
What makes them great?
- Proven Performance Uplift: Implemented a new training programme that improved team performance metrics by around 30% while supporting a stronger culture of safety and accountability.
- Improved Response Times: Used customer feedback to streamline regional service processes, helping to reduce response times by around 20% and improve customer loyalty.
- People-Focused Leadership: Known for coaching, mentoring and supporting employee wellbeing, helping teams stay engaged, motivated and focused on service excellence.
Areas of expertise
- Field Service Leadership: Experienced in managing service managers and operational teams across multiple sites, with a focus on accountability, safety and service quality.
- Customer Experience Improvement: Strong track record of using feedback, training and process improvement to enhance customer satisfaction and service delivery.
- Data-Led Operations: Confident working with Excel and Power BI to monitor performance, identify trends and support better operational decisions.