Regional Service Manager

Ref: AS2644129

Hemel Hempstead, Hertfordshire

£75,000

• Permanent
• Service Delivery Leadership
• Logistics Operations
• Electromechanical Maintenance

About the candidate

This candidate is a results-driven service and operations leader with strong experience across logistics, distribution and technical service environments. They have led regional teams of service technicians, managed busy operational workflows and supported maintenance across automated and electromechanical equipment.

They bring a proactive, supportive leadership style and are confident balancing service delivery, team development, KPIs and continuous improvement. Available to start in 2 weeks, they are looking for a permanent opportunity where they can keep improving standards, developing people and delivering reliable service performance.

What makes them great?

• Improves service performance: Implemented quality control measures that helped improve service delivery by around 20%.
• Boosts operational efficiency: Streamlined processes within a busy logistics hub, achieving an efficiency increase of around 30% in order fulfilment.
• Develops stronger teams: Created training materials and programmes that improved team capability and helped reduce error rates by around 15%.

Areas of expertise

• Regional service leadership: Experienced in leading technician teams, managing KPIs and SLAs, and maintaining high service standards across logistics operations.
• Operational improvement: Skilled in streamlining workflows, improving order fulfilment and supporting best practice across fast-paced distribution environments.
• Technical maintenance: Hands-on background in diagnosing, repairing and supporting electromechanical and automated systems.