Regional Service Manager

Ref: AS5461513

Kirkcaldy, Scotland

£45,000

• Permanent
• Heavy Vehicle Service Management
• Fleet Reliability Improvement
• Remote Team Leadership

About the candidate

A seasoned service management professional with strong experience across the heavy vehicle sector, particularly buses and coaches. They bring a solid technical background, a calm and analytical approach, and proven experience overseeing service operations across UK-wide fleet environments.

They are confident leading remote field teams, improving service performance, and building strong relationships with customers and internal stakeholders. Available to start in 2 weeks, they are seeking a permanent opportunity where they can drive reliability, safety and customer satisfaction.

What makes them great?

• Improved fleet reliability: Delivered service improvement initiatives that increased fleet reliability by around 20% across a UK-wide transport operation.
• Customer-focused approach: Helped increase customer satisfaction scores by approximately 15% through stronger engagement, clearer communication and improved service delivery.
• Strong technical credibility: Combines hands-on technical knowledge with leadership experience, enabling them to support teams through complex issues and high-pressure situations.

Areas of expertise

• Heavy vehicle service operations: Experienced in managing service delivery, technical support and maintenance performance across bus, coach and wider heavy vehicle fleets.
• Remote team leadership: Skilled at managing field-based teams, keeping standards consistent and ensuring alignment with safety, quality and customer expectations.
• Performance and process improvement: Uses service data and operational insight to improve vehicle availability, reduce turnaround times and support better decision-making.