Retail General Manager

Ref: AS7075924

London, UK

£50,000

• Permanent
• Retail Store Leadership
• Premium Food And Beverage
• KPI-Led Performance

About the candidate

A seasoned retail professional with over five years’ experience in high-footfall premium food and beverage environments. They bring a strong blend of hands-on operational leadership, commercial awareness and customer-focused thinking, with experience managing teams of up to 25 in busy flagship and high-volume store settings.

They are confident using KPIs to guide decisions, improve profitability and create better customer experiences. With an approachable leadership style and a genuine coaching mindset, they are well suited to a brand-led retail environment where team engagement, service standards and local community connection really matter.

What makes them great?

• Proven sales growth: Delivered around 20% year-on-year sales growth in a flagship premium food retail setting through strong leadership and customer-focused initiatives.
• Customer and community focus: Contributed to a successful store relaunch that increased footfall by around 30% through local engagement and targeted promotional activity.
• High-footfall leadership: Has managed diverse teams of up to 25 people, balancing operational compliance, staff development and consistently high service standards.

Areas of expertise

• Retail operations: Experienced in running busy store environments, maintaining standards and supporting smooth day-to-day trading.
• Team leadership and coaching: Skilled in developing large service teams, improving performance and creating a positive culture.
• Sales and customer experience: Strong focus on commercial growth, KPI-led decision-making and delivering welcoming, memorable customer journeys.