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Sales Operations Manager

Ref: AS6101228

Bedworth, Warwickshire

£40,000

  • Permanent
  • Customer Experience Leadership
  • Sales Performance Improvement
  • Operational Process Improvement

About the candidate

A commercially minded operations leader with a strong background across customer service, sales operations and customer experience environments. They have led high-performing teams in fast-paced, customer-focused settings, using coaching, mentoring and clear performance measures to build accountability, engagement and consistent service delivery.

They bring hands-on experience improving operational processes, tracking KPIs and supporting cross-functional teams through change. Available for a permanent role and able to start in 2 weeks, they would suit a business looking for a confident people leader who can improve customer outcomes, colleague experience and sales performance.

What makes them great?

  • Proven Performance Improvements - Delivered an approximate 15% uplift in customer satisfaction scores while reducing service-level breaches in a busy contact centre environment.
  • Commercial Sales Impact - Improved sales conversion rates by around 20% through better KPI tracking, process management and cross-department collaboration.
  • Strong Change & Engagement Focus - Confident leading teams through change while keeping colleague engagement, customer outcomes and operational performance front of mind.

Areas of expertise

  • Team Leadership & Coaching - Experienced in managing large operational teams, developing future leaders and creating a positive, accountable team culture.
  • Sales Operations & KPI Management - Skilled in tracking performance measures, improving sales processes and using insight to support better decision-making.
  • Customer Experience Improvement - Strong background in customer-focused environments, with experience improving satisfaction, retention and service consistency.