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Sales Support Manager

Ref: AS8906918

Liverpool, UK

£60,000

  • Permanent
  • Operational Efficiency
  • Customer Relationship Management
  • Cost Reduction

About the candidate

The candidate is a proficient Sales Support Manager with a substantial background in enhancing sales operations and customer relations across various industries. Having progressed from a Customer Service Representative to a Sales Support Coordinator, and most recently an Operations Administrator, they bring a wealth of practical knowledge and hands-on experience. Known for their proactive nature and impressive organisational skills, the candidate excels in roles where dynamism and multitasking are the norm.

Throughout their career, the candidate has significantly improved operational efficiency and customer satisfaction. Key achievements include implementing system enhancements that improved response speeds by 30%, reducing operational costs by 15%, and increasing customer positive feedback by 25%. Their ability to forge strong relationships with clients and internal teams alike makes them an invaluable asset in any fast-paced, customer-focused environment.

What makes them great?

  • Operational Efficiency Increase: Streamlined tracking systems in sales support to escalate response speed by 30%.
  • Cost Reduction: Refined office procedures in operations administration, achieving a 15% reduction in operational costs.
  • Enhanced Customer Engagement: Played a pivotal role in organizing trade shows and promotional events that increased lead generation by 20% and raised customer positive feedback scores by 25%.

Areas of expertise

  • Sales Support & Coordination: Expert in overseeing sales processes, crafting detailed customer quotations, and boosting lead generation through effective collaboration with marketing teams.
  • Operational Management: Skilled in streamlining office procedures and procurement processes to cut operational costs and enhance service delivery timelines.
  • Customer Relationship Management: Experienced in maintaining high standards of customer service, managing inquiries, and resolving issues to improve overall customer satisfaction.