Senior Account Manager

Ref: AS9384056

London, UK

£50,000

• Permanent
• High Client Retention
• Strategic Account Growth
• Effective Team Leadership

About the candidate

The candidate is a seasoned Senior Account Manager, specialised in nurturing and expanding high-value client partnerships within the technology and telecommunications sectors. With over seven years of hands-on experience, this professional shines in pinpointing and acting on opportunities to escalate customer satisfaction and loyalty. Their background, encompassing pivotal roles in mid-sized and regional firms, is marked by substantial contributions to client relationship bolstering, revenue growth, and account strategy development. Notably proficient in contract negotiations and commercial management, the candidate consistently ensures the delivery of targeted, result-driven solutions across a spectrum of dynamic business settings.

What makes them great?

• Increased client retention by 30% through effective contract negotiations and a focus on long-term relationship building at a mid-size technology firm.
• Led improvement initiatives in account performance, contributing to enhanced service delivery matching customer expectations at a regional telecommunications provider.
• Instrumental in achieving a 15% increase in client satisfaction by optimising processes and resolving issues promptly at a national marketing agency.

Areas of expertise

• Client Relationship Management: Expert in maintaining and expanding client relationships, ensuring high levels of satisfaction and loyalty.
• Revenue Growth: Skilled in driving financial performance and growth through strategic account management and opportunity identification.
• Strategic Account Planning: Proven ability to develop and implement effective account strategies that align with company goals and client needs.