Senior Account Manager
Ref: AS4453082
Glasgow, UK
£50,000
- Permanent
- Strategic Account Management
- Client Retention
- Service Improvement
About the candidate
The candidate is an accomplished Senior Account Manager with a robust experience spanning across the construction and plant hire sectors. Their expertise shines in managing high-value national accounts, where they judiciously employ their sharp commercial acumen and negotiation prowess. Known for crafting strategic plans tailored to client needs, they effectively drive client satisfaction and business expansion through innovative solutions and diligent service delivery. With a solid ability to collaborate with cross-functional teams, they contribute to overarching business goals, ensuring all client interfaces are smooth and professionally managed.
What makes them great?
- Client Retention: Spearheaded strategy implementations that resulted in a 30% increase in client retention and satisfaction.
- Sales Growth: Consistently achieved a 20% annual sales growth by leveraging deep market understanding and relationship-building skills.
- Service Improvement: Enhanced CRM processes to better monitor client interactions and data, aiding in personalised service delivery.
Areas of expertise
- Strategic Account Management: Expert in strategising and overseeing high-value national accounts for substantial client retention and satisfaction improvements.
- Negotiation and Commercial Acumen: Proficient in handling complex negotiations resulting in favourable contract terms and enhanced service levels.
- Client Relationship Building: Exceptional at cementing strong, lasting relationships with stakeholders across all levels.