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Senior Account Manager

Ref: AS5149838

Leicester, UK

£45,000

  • Permanent
  • Client Relationship Management
  • Operational Efficiency
  • Revenue Growth

About the candidate

The candidate is an adept senior account manager with a solid background in client relations and account management within the logistics, technology, and SaaS sectors. With over five years of experience, they have consistently excelled in nurturing customer relationships, overseeing contract negotiations, and facilitating seamless project execution. Their knack for performing critical assessments on performance metrics has led to substantial operational accomplishments and cost efficiencies.

Previously, they have managed diverse client portfolios, played crucial roles in account reviews, and have been instrumental in client retention and revenue growth. The candidate is praised for a collaborative approach, uniting internal and external stakeholders towards enhanced service delivery and customer satisfaction.

What makes them great?

  • Client Retention: Achieved a 20% increase in client retention rates through effective stakeholder engagement and issue resolution strategies.
  • Revenue Growth: Contributed to a 15% increase in annual revenue through effective client management and contract renewals.
  • Operational Improvements: Played a key role in reducing order processing times by 30%, enhancing inter-departmental communications and efficiency.

Areas of expertise

  • Client Relationship Management: Demonstrated expertise in building and maintaining robust relationships with key stakeholders, achieving high client retention and satisfaction rates.
  • Operational Efficiency: Skilled in streamlining processes to enhance service delivery, reduce response times, and improve overall operational efficiency.
  • Revenue Growth and Cost Efficiency: Proven track record of driving revenue growth and implementing cost-effective strategies that significantly impact the bottom line.