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Senior Account Manager

Ref: AS8465565

London, UK

£60,000

  • Permanent
  • Strategic Account Management
  • ECommerce And SaaS Growth
  • Client Retention And Upsell

About the candidate

This candidate is an accomplished commercial professional with strong experience across eCommerce, SaaS and logistics-led environments. They are confident managing medium to large retail accounts, building trusted client relationships and spotting opportunities to improve service delivery, retention and revenue growth.

They bring a collaborative, customer-first approach and are comfortable working across sales, marketing, operations and technical teams to get things moving. Available to start in 2 weeks, they are now looking for a permanent opportunity where they can support key accounts and help drive long-term client success.

What makes them great?

  • Commercially focused: Increased upsell opportunities by around 30% through proactive client engagement and targeted growth strategies.
  • Customer-led problem solver: Helped reduce client enquiry resolution times by around 20% by improving communication between customers and internal teams.
  • Strong sector exposure: Brings experience across SaaS, eCommerce and logistics, giving them a well-rounded view of customer needs and service delivery.

Areas of expertise

  • Strategic account management: Experienced in managing medium to large retail client portfolios, developing tailored solutions and supporting retention.
  • Customer growth and engagement: Skilled in identifying upsell opportunities, negotiating contracts and improving customer journeys.
  • Cross-functional delivery: Confident working with internal teams to streamline processes, manage onboarding and resolve client challenges.