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Senior Business Operations Manager

Ref: AS3228864

Newcastle, UK

£70,000

  • Permanent
  • Strategic Problem Solver
  • Regulatory Compliance Expert
  • Data-Driven Decision Maker

About the candidate

The candidate is an accomplished Senior Business Operations Manager with vast experience in debt collections, compliance, and operations within regulated financial environments. Their in-depth knowledge spans across multiple areas including consumer credit and mortgage sectors, having worked in settings that demand strict adherence to FCA standards and consumer credit laws in the UK. This candidate thrives in roles that require transforming complex data into actionable strategies, aiming to prioritise customer welfare while maintaining rigorous regulatory compliance.

Known for their collaborative leadership style, they have a proven track record of building and leading high-performing teams. Through supportive coaching and effective communication, they enhance team capabilities, leading to substantial improvements in operational outcomes. Their proactive problem-solving approach and ability to adapt readily to industry changes make them a valuable asset to any team looking to enhance operational effectiveness whilst upholding the highest standards of compliance and customer satisfaction.

What makes them great?

  • Strategic Improvements: Enhanced recovery rates by 20% through the integration of data-driven insights at a mid-size financial services firm.
  • Enhanced Compliance: Achieved a 15% reduction in compliance breaches via improved monitoring and reporting mechanisms at a regional consumer credit agency.
  • Customer Relationship Management: Improved customer satisfaction scores by 30% through empathetic communication and effective problem resolution strategies in a national credit management role.

Areas of expertise

  • Operational Strategy Development: Experienced in creating and implementing comprehensive strategies that enhance productivity and compliance in financial service operations.
  • Data Analysis and Insight Generation: Skilled at interpreting complex data to drive strategic decisions and improve customer outcomes.
  • Regulatory Compliance and Customer Satisfaction: Proven ability to adhere to strict regulatory standards while enhancing customer satisfaction and welfare.