Senior Head of Operations

Ref: AS7335509

Newport, Wales

£70,000

• Permanent
• Operational Efficiency
• Strategic Project Leadership
• Cost Reduction

About the candidate

The candidate at hand is a highly skilled Senior Head of Operations, bringing over a decade of rich experience primarily in the retail sector. Their expertise is accentuated by their involvement in handling multi-site operations and leading transformation projects that heighten operational efficiencies and enhance customer experiences. The candiate's hands-on leadership style is complemented by a robust analytical approach that underpins their data-driven decision-making utility. They excel in dynamic environments and are committed to nurturing a culture imbued with continuous improvement and adaptability.

What makes them great?

• Operational Efficiency Improvement: Demonstrated ability to drive substantial efficiency improvements, achieving a 20% increase in operational efficiency at a global retail brand.
• Cost Reduction Strategies: Successful in reducing operational costs by 15% through optimised logistics and order fulfilment processes in an e-commerce setting.
• Innovative Problem-Solving: Introduced a new customer feedback system that generated actionable insights, enhancing the quality of service and overall customer satisfaction.

Areas of expertise

• Multisite Operations Management: Proficient in overseeing extensive retail operations, ensuring consistency in process implementation and operational excellence across different regions.
• Strategic Project Leadership: Skilled in spearheading strategic initiatives that address operational challenges, enhance efficiency, and drive customer satisfaction.
• Change Management: Effective at managing and motivating teams through transformational changes, focused on improving processes and systems to better meet organisational goals.