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Senior Intelligent Automation & CX Consultant

Ref: 609874

East Midlands, UK

£55,000

  • Permanent
  • Cost Saving Initiatives
  • Operational Efficiency Improvement
  • Immediately Available

About the candidate

A seasoned Customer-Centric Transformation & Intelligent Automation Leader, the candidate boasts over a decade of profound experience spearheading enterprise changes across multiple sectors including Finance, SaaS, Pharmaceutical, Energy, and Telecommunications. They excel in blending corporate consulting discipline with a human-centred, creative approach to optimise experiences, streamline operations, and harness the power of automation and data. The candidate is adept at leading cross-functional teams, establishing process and design practices, and implementing swift, impactful changes, now seeking roles that hone in on their specialisations including Intelligent Automation, Customer Experience, Process Design, Strategy Consulting, Change Management, and Project Management.

With a solid professional background, the candidate has successfully managed key projects aimed at enhancing operational efficiencies and customer satisfaction through intelligent automation and strategic process redesign. Their career is highlighted by achievements in major sector-specific transformations, reducing operation timelines significantly and scaling customer experience and process design practices globally.

What makes them great?

  • Proven Track Record - Successfully delivered major transformation projects across different sectors, such as reducing the call handling time in the telecom industry and cutting GDPR compliance timelines.
  • Significant Impact on Operational Efficiency - Achievements include reducing a disconnection timeline from 6 months to 45 days and enhancing GDPR adherence from 80% to 96% within three months.
  • Innovative Problem Solver - Utilises a blend of technical tools and creative problem-solving skills to design and implement effective solutions.

Areas of expertise

  • Customer Experience (CX) Strategy & Service Design - Adept at creating strategic designs that enhance customer interactions and business operations.
  • Process Architecture - Proficient in employing Business Process Management and intelligent automation tools to optimise processes and drive significant efficiencies.
  • Project and Program Delivery - Experienced in leading large-scale projects and programs, ensuring timely and effective delivery.