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Senior Key Account Manager

Ref: AS5841141

Birmingham, UK

£55,000

  • Permanent
  • Strategic Account Management
  • Leadership Development
  • Operational Efficiency

About the candidate

A senior professional with over ten years' experience in B2B account management, primarily centred around the retail and construction sectors. This individual stands out for their strategic approach and strong commercial insight, having notably enhanced customer bases and secured new businesses via effective relationship management. Their collaborative leadership style is complemented by an ability to foster high-performing teams, emphasising coaching and accountability to reach ambitious targets.

Gifted with keen analytical capabilities, they adeptly utilise market insights to drive operational improvements, ideally positioning them for roles requiring a blend of strategic oversight and hands-on execution.

What makes them great?

  • Revenue Growth: Orchestrated strategies resulting in a 20% increase in sales and a 30% increase in customer satisfaction within a retail context.
  • New Business Development: Successfully captured 40% more new business revenue through strategic negotiations and relationship-building in the construction sector.
  • Customer Retention: Enhanced service delivery standards, reducing churn and boosting upsell opportunities in a facilities management role.

Areas of expertise

  • Strategic Account Management: Proven track record in expanding customer relationships and securing new business accounts within competitive sectors.
  • Team Leadership and Development: Skilled in mentoring and leading teams to achieve excellence and exceed sales targets through constructive feedback and robust team coaching.
  • Operational Efficiency: Expertise in leveraging data analysis to enhance business operations and customer satisfaction, ensuring sustainable growth and operational excellence.