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Senior Manager - Event Retail Operations

Ref: AS1359476

London, UK

£70,000

  • Permanent
  • Team Leadership
  • Operational Efficiency
  • Customer Engagement

About the candidate

The candidate is a highly experienced Senior Manager in Event Retail Operations with over six years in the field, mainly focusing on retail operations management for major sporting events. They have demonstrated exceptional leadership skills, driving sales and ensuring a stellar customer experience in high-paced environments. Their expertise includes managing extensive logistics, merchandising, and inventory management across diverse event settings. Known for their detail-oriented and highly organised approach, they excel in building strong collaborative relationships with stakeholders to execute effective event strategies. With a strong passion for enhancing fan engagement, they are always in pursuit of new ways to optimise operations and deliver exceptional results.

What makes them great?

  • Proven Revenue Growth: Successfully drove a 20% increase in revenue at a mid-sized retail location during key promotional periods through effective sales strategies and team management.
  • Innovative Customer Experience Strategies: Implemented new operational procedures at various sporting events that enhanced customer service and engagement, contributing to a boost in attendee satisfaction.
  • Budget Management and Sales Increase: Developed and managed budgets for global sports retailer operations, leading to significant sales increases and improved store designs.

Areas of expertise

  • Retail Operations Management: Skilled in overseeing large-scale retail operations, particularly for high-profile sporting events, ensuring smooth execution and outstanding customer service.
  • Logistics Coordination: Proficient in managing all aspects of logistics, from merchandising to inventory, enhancing overall event performance and efficiency.
  • Team Leadership and Training: Expert in leading and training teams, fostering a collaborative environment conducive to high performance and continuous improvement.