Senior Manager, Delivery Operations

Ref: AS1716327

Belfast, UK

£65,000

• Permanent
• Operational Efficiency
• Strategic Project Management
• Process Automation

About the candidate

A seasoned professional in delivery operations, this candidate brings a wealth of experience from the technology and telecommunications sectors. With a proven track record of creating operational strategies that substantially enhance service delivery, they have a sharp analytical mind complemented by strong leadership qualities. Known for fostering a culture of continuous improvement, they are highly adaptable and excel in dynamic, fast-paced environments.

Throughout their career, this individual has shown an exceptional capability for spearheading major operational enhancements, significantly improving service efficiency and project delivery. Their strategic insights and strong communication skills enable effective collaboration and alignment with organisational goals, underpinning their success in previous roles at various prominent companies in their respective industries.

What makes them great?

• Service Delivery Improvement: Achieved a 30% improvement in service delivery efficiency through operational strategy revamps at a major telecommunications provider.
• Project Delivery Timeliness: Established procedures that cut project delivery times by 20% at a tech firm, boosting client satisfaction significantly.
• Cost Reduction: Integral in implementing process automation solutions that decreased operational costs by 15%.

Areas of expertise

• Operational Efficiency Enhancement: Demonstrated ability to lead and implement strategies that improve efficiency and align with business objectives.
• Project Management: Skilled in driving project governance and establishing PMO best practices that fine-tune project delivery timelines.
• Process Automation: Expertise in identifying and automating operational processes to reduce costs and improve service quality.