Senior Manager - Global Customer Operations

Ref: 202768

Birmingham, UK

£100,000

• Permanent
• Process Improvement
• Global Supply Chain Management

About the candidate

The candidate is a Senior Manager in Customer Operations with over a decade of rich experience predominantly within Supply Chain roles, focusing on industries like FMCG, Automotive, and Medical Devices. This professional has demonstrated a strong capability in leading diverse teams and managing complex operations across global markets. Their expertise includes process improvement, developing and executing supply chain strategies, and enhancing customer satisfaction. A core strength lies in their ability to merge operational efficiency with strategic business goals, evident from their significant tenure at leading companies in the medical devices and consumer goods sectors.

What makes them great?

• Strategic Implementations: Demonstrated success in the deployment of a new forecasting model that improved forecast accuracy to over 96%.
• Operational Excellence: Led initiatives resulting in a 10% improvement in OTIF and zero customer back orders.
• Leadership and Influence: Managed teams across various regions, proving their ability to lead effectively in complex and dynamic environments.

Areas of expertise

• Process Improvement & Lean Methodologies: Skilled in streamlining operations to enhance efficiency and productivity.
• Global Supply Chain Management: Proven track record in managing end-to-end supply chain processes, including demand planning and global logistics.
• Strategic Leadership & Team Development: Experienced in leading cross-functional teams and driving strategic initiatives across multiple continents.