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Senior Manager, Sales Support

Ref: AS9284418

London, UK

£65,000

  • Permanent
  • Sales Operations Leadership
  • CRM Process Improvement
  • Customer Support Performance

About the candidate

An experienced sales support and operations professional with over five years’ experience across technology, logistics and e-commerce environments. They bring a strong mix of team leadership, process improvement and customer-focused delivery, with a track record of helping teams work smarter and deliver better service outcomes.

They are proactive, detail-focused and comfortable working across functions to solve problems, improve workflows and turn data into practical actions. Available for a permanent role and able to start in two weeks, they would suit an organisation looking for a hands-on sales support leader who can build ownership, improve service performance and support continuous improvement.

What makes them great?

  • Improves Processes Quickly – Implemented new CRM workflows that reduced order processing time by around 30%, improving both speed and service accuracy.
  • Builds Stronger Teams – Developed a training programme that helped increase positive customer feedback by around 20% within six months.
  • Drives Operational Efficiency – Helped streamline communication channels in a regional e-commerce setting, contributing to an efficiency improvement of around 15%.

Areas of expertise

  • Sales Operations & Order Management – Experienced in improving order processing, purchase order handling and service delivery accuracy across busy sales support functions.
  • CRM Workflow Improvement – Confident in using CRM systems and data-led insights to identify bottlenecks and introduce better ways of working.
  • Team Leadership & Development – Skilled in coaching support teams, creating training programmes and building a culture of accountability and continuous improvement.