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Senior Operational Service and Systems Manager

Ref: 623684

Burnley, UK

£90,000

  • Permanent
  • Strategic Leadership
  • Cost Efficiency
  • Process Optimisation

About the candidate

This Senior Operational Service and Systems Manager has a substantial history in overseeing comprehensive operations within high-volume distribution and logistics sectors. Handling operations across top-tier logistics networks and renowned global organistions, the candidate exhibits a robust track record in spearheading operational disciplines, successfully managing a £14M operational budget, and executing £1.1M transformation programmes that notably enhance cost efficiency, service, and capacity.

Their leadership style is underpinned by analytical rigour and disciplined execution, bringing a calm and decisive approach to high-pressure scenarios. With a foundation in the British Army and extensive corporate experience, they are highly skilled in navigating complex operational challenges, ensuring service reliability and maintaining stringent cost controls.

What makes them great?

  • Significant Cost Savings & Revenue Improvements: Achieved annualised cost savings of £1.1M through transformational changes, enhancing operational efficiency and performance.
  • Operational Turnaround: Elevated OTIF from below 94% to above 99.5% within six months, demonstrating rapid and effective operational improvement.
  • Leadership in High-Volume Operations: Managed operations for a site handling over 15 million units annually, showcasing capability in high-stress, high-stakes environments.

Areas of expertise

  • Operational Performance & Cost Efficiency: Demonstrated expertise in managing large budgets and driving cost efficiencies, including a notable £14M operational budget responsibility. Known for turning around service operations to exceed OTIF targets significantly.
  • Strategic Leadership & Stakeholder Management: Proven track record in leading cross-functional teams and interacting with senior stakeholders to align operational outputs with business goals.
  • Process Optimisation & Transformation: Skilled in orchestrating major transformation initiatives that improve system efficiency, flow, and operational capacity.