We're aware of a global phishing scam impersonating employees via email, WhatsApp and Telegram, but no Cast UK systems have been breached.
Find out how to protect yourself here.
View all candidates

Senior Operations Manager

Ref: AS3271491

London, UK

£70,000

  • Permanent
  • Strategic Leadership
  • Customer Satisfaction Improvement
  • Immediately Available

About the candidate

The candidate is a seasoned Senior Operations Manager with over eight years of experience in overseeing multi-site operations within the premium hospitality sector. With a proven track record of enhancing guest experiences and increasing operational efficiency, this professional combines strategic leadership with strong analytical skills and a deep understanding of P&L management. Effective in high-pressure environments, they demonstrate a commitment to excellence and a knack for fostering significant growth in dynamic settings.

Having successfully implemented key operational projects such as the introduction of new service protocols and the launch of office centers, they have consistently delivered results that boost customer satisfaction and ensure service consistency. This candidate is prepared to leverage their experience and insights to contribute positively to a new organisation seeking robust leadership and innovative operational practices.

What makes them great?

  • Proven Track Record: Instigated a 15% increase in customer satisfaction scores and achieved 90% occupancy for newly launched office centres within six months.
  • Cost Reduction & Efficiency Enhancements: Successful in reducing operational costs by 10% through strategic process improvements and effective vendor negotiations.
  • Exceptional Leadership: Known for motivational leadership style and proficiency in building strong, cooperative teams.

Areas of expertise

  • Strategic Operations Management: Skilful management of operations across luxury hospitality properties and serviced office spaces, driving substantial improvements in guest and client experiences.
  • Project Leadership and Execution: Demonstrated ability to lead and execute complex projects from conception through to completion, ensuring timelines are met and objectives are achieved.
  • Team Leadership and Development: Inherent capability to inspire, lead, and develop teams, fostering an environment conducive to continuous improvement and high performance.