Senior Operations Manager

Ref: AS5415847

London, UK

£75,000

• Permanent
• Retail & Logistics Operations
• Continuous Improvement
• Fulfilment Optimisation

About the candidate

A seasoned operations professional with over six years' experience across fast-paced retail, grocery fulfilment and e-commerce logistics environments. They have a strong background in managing large operational teams, improving day-to-day performance and building processes that support better customer experience, lower waste and stronger compliance.

With an analytical and collaborative approach, they are confident using data to guide decision-making, develop KPIs and lead cross-functional teams towards shared goals. They bring a continuous improvement mindset and a clear focus on raising standards across fulfilment, inventory, logistics and people performance.

What makes them great?

• Proven Process Improvement: Implemented new operational systems that reduced stock loss by around 20% across fulfilment environments.
• Strong Compliance Focus: Launched a staff training programme that improved safety compliance and reduced incidents by approximately 15%.
• Customer-Focused Delivery: Developed performance KPIs that improved delivery times by around 30% and supported a noticeable uplift in customer satisfaction.

Areas of expertise

• Operational Leadership: Experienced in leading supervisors and frontline teams across multi-site fulfilment and retail operations.
• Inventory & Loss Prevention: Skilled in improving stock control, reducing waste and implementing practical systems that enhance operational accuracy.
• Logistics & Fulfilment Performance: Confident working with delivery partners, improving order flow and developing KPIs to support faster, more reliable service.