Senior Service Account Manager
Ref: AS6729596
Birmingham, UK
£45,000
- Permanent
- Expert In Service Sales
- Proven Business Developer
- Operational Efficiency Enhancer
About the candidate
An experienced Senior Service Account Manager comes with an impressive track record in logistics and technical services, mainly focusing on service sales and account management. With a degree in Business Administration and robust experience, this professional excels in fostering strong customer relationships and devising innovative service solutions. Known for a proactive problem-solving approach, they have effectively managed complex service contracts, enhancing service delivery and customer satisfaction in highly competitive sectors.
This candidate is well-versed in handling key accounts within the logistics sector, particularly in parcel delivery services. They have proven their mettle by leading contract renewals and service upgrades, resulting in significant increases in service adoption rates. Their collaborative nature makes them a stellar leader in cross-functional environments, driving continuous improvement and service enhancements.
What makes them great?
- Proven ability to increase service adoption by 30% through effective account management and strategic service upgrades.
- Instrumental in expanding the service pipeline by 20%, demonstrating a keen aptitude for business growth and customer relationship enhancement.
- Enhanced operational efficiency by introducing process improvements that reduced service response times by 15%, directly boosting client satisfaction and operational outcomes.
Areas of expertise
- Expert in service sales and account management, specialising in the creation and enhancement of service solutions tailored to customer needs.
- Skilled in complex contract management involving multiple stakeholders, ensuring seamless service delivery and adherence to service level agreements.
- Adept at leading cross-functional teams to drive business development and streamline service processes.