Service Center Manager

Ref: AS4993915

Swindon, United Kingdom

£75,000

• Permanent
• Operational Excellence
• Team Leadership
• Process Improvement

About the candidate

The candidate is a seasoned Service Center Manager with a robust background in the energy sector. Specialising in operations management, they are adept at fostering collaborative environments that boost team performance and customer satisfaction. Their career showcases significant prowess in driving process efficiencies and maintaining high safety and quality standards within dynamic operational settings.

They bring proven leadership skills developed across medium and large-scale enterprises, enhancing service delivery through coaching and strategic insight. With a clear focus on operational excellence and sustainable practices, they aim to significantly contribute to their new role, leveraging their strong communication skills and solution-oriented mindset to drive business success.

What makes them great?

• Boosted Team Performance: Implemented coaching strategies resulting in a 15% reduction in response times and significant team performance enhancements.
• Operational Efficiency: Led process improvements that increased service delivery efficiency by 20%, directly contributing to higher customer satisfaction.
• Enhanced Communication: Developed strong vendor and client relationships, improving communication processes and operational workflow.

Areas of expertise

• Team Leadership and Development: Excelled at mentoring and managing service teams, resulting in measurable improvements in team efficiency and response times.
• Process Improvement: Demonstrated skill in enhancing operational processes, achieving a 20% improvement in service delivery efficiency.
• Stakeholder Engagement: Effective at building and maintaining relationships with key stakeholders, facilitating streamlined operations across departments.