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Service Center Manager

Ref: AS9262209

RH1, UK

£45,000

  • Permanent
  • Seasoned Operations Manager
  • Process Improvement Specialist
  • High Customer Satisfaction

About the candidate

The candidate is an astute Service Center Manager with over five years of exemplary performance in managerial roles within high-stake environments, predominantly in the water and utilities sector. With a strong focus on operational excellence, they have consistently demonstrated the ability to lead diverse teams, enhance service delivery processes, and drive significant improvements in customer satisfaction. Their approach combines strong leadership with a deep understanding of technical and logistical complexities, making them exceptionally skilled at troubleshooting and process optimisation in service-oriented settings.

Equipped with robust communication skills, this candidate thrives in dynamic, pressure-intensive situations, effectively motivating team members and spearheading initiatives that align with rigorous compliance and operational standards. Their career is marked by roles that have harnessed their capacity to adapt and innovate, ensuring robust management of resources and seamless service operations.

What makes them great?

  • Enhanced Service Efficiency: Spearheaded transformations that increased service efficiency by 20%, leveraging process improvements to upscale customer satisfaction significantly.
  • Reduction in Delivery Errors: Designed and implemented training initiatives that reduced delivery errors by 15%, showcasing a commitment to achieving and maintaining high service standards.
  • Strong Crisis Management: Navigates high-pressure situations with a poised, deliberate approach, maintaining quality and efficiency under challenging circumstances.

Areas of expertise

  • Team Leadership & Development: Proven capability in supervising and inspiring teams, having successfully managed technicians and delivery staff to exceed service targets and KPIs.
  • Process Optimisation: Demonstrated expertise in identifying and implementing efficient operational strategies that enhance productivity and customer satisfaction.
  • Service Level Compliance: Skilled in managing service operations that adhere strictly to service level agreements and operational KPIs, ensuring high standards of service delivery.