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Service Delivery Manager

Ref: AS5512011

Birmingham, UK

£75,000

  • Permanent
  • Operational Excellence
  • Proven Leadership
  • Stakeholder Collaboration

About the candidate

The candidate is an adept Service Delivery Manager with a robust background in both operational management and project coordination, predominantly within the highways and infrastructure sector. Their wealth of experience encompasses overseeing core operations, driving strategic initiatives, and leading cross-functional teams towards achieving remarkable project delivery outcomes.

Notably skilled in aligning operational strategies with client demands and stringent safety regulations, they excel in environments that require strong leadership and a collaborative approach to achieving business goals. Whether through enhancing operational workflows or spearheading innovative client-focused strategies, this candidate consistently manages to surpass performance and quality targets, thereby endorsing their proficiency in both service delivery and operations management.

What makes them great?

  • Project Delivery Expertise: Reduced delays by 15% and completed projects 10% ahead of schedule through meticulous planning and efficient team leadership.
  • Critical Thinking & Problem Solving: Known for a keen analytical mindset, solving complex operational problems effectively.
  • Operational Efficiency: Enhanced operational processes leading to a 20% improvement in efficiency, underlining a commitment to operational excellence and quality service delivery.

Areas of expertise

  • Operational Strategy Development: Proficient in crafting and executing strategies that enhance service delivery while ensuring compliance with industry standards and safety regulations.
  • Leadership & Team Management: Experienced in leading diverse teams and fostering collaborative environments that encourage innovation and efficiency.
  • Stakeholder Collaboration: Skilled in building and maintaining robust relationships with stakeholders, including local governments, to align project objectives with community and client needs.