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Service Delivery Manager

Ref: AS6038216

Birmingham, UK

£50,000

  • Permanent
  • Operational Excellence
  • Client Relationship Management
  • Performance Metrics Expertise

About the candidate

The candidate is a seasoned Service Delivery Manager with over five years of progressive experience primarily in the logistics and distribution sectors. They have demonstrated a robust ability to manage key client relationships and operational processes effectively. Their career has been marked by roles that required high levels of analytical skills, client engagement, and a deep understanding of service performance metrics. This professional's strength lies in their capability to enhance service delivery systems, ensuring alignment with client needs and operational KPIs, leading to improved client satisfaction and business growth. Adept at working within collaborative environments, this candidate effectively bridges communication across various teams to achieve exceptional service levels and exceed client expectations.

What makes them great?

  • Client Satisfaction Enhancement: Successfully improved customer satisfaction scores by 15% through strategic service management and problem resolution.
  • Revenue Growth: Achieved a 20% increase in account renewals due to effective client management and service delivery optimisation.
  • Operational Improvements: Instrumental in driving initiatives that significantly reduced response times and service delivery issues.

Areas of expertise

  • Client Relationship Management: Expert in nurturing and growing client relationships, with a proven track record of increasing client retention and satisfaction through personalised account management.
  • Operational Excellence: Skilled in overseeing complex logistics operations, ensuring service delivery aligns with contractual commitments and strategising for continuous process improvements.
  • Performance Metrics Analysis: Proficient in utilising and interpreting various service performance metrics to guide strategic decisions and drive service enhancements.