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Service Delivery Manager

Ref: AS9924632

Derby, UK

£70,000

  • Permanent
  • Transport Planning
  • Operational Efficiency
  • Data Analysis

About the candidate

The candidate is a Service Delivery Manager with over five years of robust experience in the transportation and logistics sector. They have a proven track record in transport planning and operations management, primarily focusing on enhancing service delivery efficiencies and customer satisfaction. This professional thrives in dynamic environments, skillfully balancing stakeholder engagement with meticulous operational oversight. Their expertise stems from working with regional and national transport authorities and service providers, where they have been pivotal in developing and optimising service delivery frameworks.

As a forward-thinking problem-solver, the candidate leverages strong analytical skills to evaluate and refine operational processes. They have successfully managed complex scheduling and logistics tasks, ensuring regulatory compliance and aligning services with customer needs. Their role has included significant interaction with suppliers, customers, and internal teams, making them highly adept at fostering collaborative relationships to drive service and operational improvements.

What makes them great?

  • Proven Results: Demonstrated a 20% improvement in service delivery efficiency by aligning regional transport plans with customer needs at a regional transport authority.
  • Data-Driven Improvements: Led operational enhancements that significantly reduced response times to service disruptions through detailed data analysis and reporting at a national transport agency.
  • Customer-Centric Focus: Enhanced customer engagement levels by coordinating effective transport solutions and acting as a primary communication link at a local bus service provider.

Areas of expertise

  • Transport Planning and Logistics: Expertise in managing and improving scheduling and logistics for regional and national transport services.
  • Stakeholder Engagement: Skilled in communicating effectively and building relationships with a variety of stakeholders including customers, suppliers, and internal teams.
  • Regulatory Compliance: Experienced in ensuring operations adhere to industry-specific regulations and standards.