Service Delivery Manager

Ref: AS9307103

Edinburgh, Scotland

£55,000

• Permanent
• Aviation Operations
• Service Delivery Improvement
• Customer Satisfaction

About the candidate

An experienced service delivery professional with a strong background across aviation and logistics, bringing hands-on experience in ground handling operations, customer relations and multi-site service performance. They are confident managing busy, fast-paced environments where safety, service levels and stakeholder communication all need to be spot on.

They are seeking a permanent opportunity and are available to start in two weeks. Based around Edinburgh, Scotland, they bring a proactive, organised approach with a clear focus on operational excellence, team performance and customer satisfaction.

What makes them great?

• Improves Operational Performance: Helped deliver a 15% reduction in turnaround times through process improvements and stronger service delivery controls.
• Customer-Focused Approach: Contributed to a 20% increase in customer satisfaction by resolving issues quickly and working closely with cross-functional teams.
• Strong Team Leadership: Has led ground operations teams across multiple airport locations, keeping performance, safety and customer service on track.

Areas of expertise

• Service Delivery & SLA Management: Experienced in maintaining high service standards, improving turnaround performance and ensuring operational commitments are consistently met.
• Aviation & Logistics Operations: Strong background supporting airport ground handling and logistics environments, with a clear understanding of safety-led, time-critical operations.
• Stakeholder & Customer Relationships: Skilled at building strong relationships with airline clients, airport authorities, internal teams and external partners.