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Service Improvement Manager

Ref: AS6499094

Leeds, UK

£55,000

  • Permanent
  • Project Management
  • Digital Transformation Specialist
  • Operational Efficiency Enhancer

About the candidate

The candidate is a seasoned Service Improvement Manager with a robust six years of experience in the rail industry, particularly focusing on the advancement of digital services to enhance operational efficiencies and customer satisfaction. With an exceptional ability to manage projects from inception to completion, the candidate excels in roles that require a deep understanding of regulated environments and a proactive approach to stakeholder collaboration. Their previous roles demonstrate a strong proficiency in leading cross-functional teams and driving significant improvements in service delivery, making them an ideal candidate for a permanent role that leverages their project management and digital system integration skills.

What makes them great?

  • Analytical Mindset: Known for an analytical approach to problem-solving that results in tangible improvements in processes and customer satisfaction.
  • Impressive Track Record: Evidence of facilitating impressive outcomes like a 20% increase in customer satisfaction and a 15% increase in operational efficiency through strategic project leadership.
  • Compliance and Safety: Proven competence in adhering to and managing within safety and security regulations without compromising on project outcomes.

Areas of expertise

  • Project Management: Demonstrates deep expertise in overseeing projects within regulated industries, managing each phase diligently from conception through to delivery.
  • Stakeholder Collaboration: Skilled in forging productive relationships with diverse groups of stakeholders to align project goals and expectations.
  • Digital System Integration: Has a track record of integrating sophisticated digital solutions that streamline operations and improve efficiencies.