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Service Manager

Ref: 604749

Milton Keynes, UK

£45,000

  • Permanent
  • Process Improvement Expert
  • Leadership In Service Management
  • Financial Management Efficiency

About the candidate

With a proven track record of leadership and excellent service management within the customer service sector, this candidate brings a wealth of experience and a strong commitment to operational excellence. Their career is marked by a series of progressing leadership roles where they have effectively managed teams, optimised service delivery processes, and significantly enhanced customer satisfaction and business performance. Prepared to tackle new challenges, the candidate is keen to apply their skills and experience in a dynamic, growth-oriented environment.

What makes them great?

  • Supervises a team of 5-10 service support team members logging circa 4,000 repair calls per month. 
  • Successfully managed a billing process worth £2 million, implementing a new process for estimated repairs, thereby boosting monthly revenue.
  • Reduced outstanding debt by £500,000 in 4-months by analysing and optimizing internal billing process,

Areas of expertise

  • Leadership: Demonstrated leadership skills with the ability to mentor and motivate teams to achieve high performance.
  • Process Improvement: Streamlined the call logging system, significantly improving the customer experience and operational effectiveness.
  • Financial Management: Experienced in managing significant billing operations and optimising financial practices to boost revenue and reduce debts.