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Service Operations Manager

Ref: AS4402648

Sheffield, United Kingdom

£55,000

  • Permanent
  • Operations Management Expertise
  • Customer Satisfaction Driven
  • Team Efficiency Improvement

About the candidate

The candidate is a seasoned professional with a robust background in field service management, particularly within the operations sector. Their career has spanned roles from Service Operations Supervisor to Technical Support Specialist, embodying a growing trajectory through hands-on leadership and a deep understanding of customer service demands. Their experience-coated career in various leadership roles has equipped them with the substantial skills required to navigate the challenging field of service operations management.

Notably, their leadership style focuses on fostering a collaborative and safe work environment, which not only maximizes team potential but also ensures high compliance with health and safety standards. Through their effective communication skills, they adeptly manage diverse teams and stakeholder relationships, making them a prime candidate for roles that require tactful teamwork and stakeholder engagement.

What makes them great?

  • Team Leadership and Development: Proven track record in creating and leading teams that exceed operational targets, improving team efficiency significantly in their prior roles.
  • Operational Excellence: Keen ability to streamline processes that boost operational efficiency, such as reducing response times by 15% and enhancing customer satisfaction.

Areas of expertise

  • Performance Management: Demonstrated ability to oversee and enhance team performance through the development of comprehensive training programs, improving efficiency by 30% in their previous role.
  • Customer Relationship Management: Enhanced customer satisfaction scores by effectively coordinating service schedules and addressing client concerns proactively, achieving a 20% improvement in customer feedback.
  • Technical Acumen and Support: Proven expertise in providing critical technical support and improving operational response times by 15%, ensuring alignment with customer needs and upselling opportunities.