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Service Operations Manager

Ref: AS5632054

London, UK

£50,000

  • Permanent
  • Client Satisfaction Enhancement
  • Operational Improvement
  • Leadership And Compliance

About the candidate

The candidate is a seasoned Service Operations Manager with a robust foundation in facilities management, specifically dealing with soft services over the last seven years. This professional has demonstrated expertise in contract management and leading multi-functional teams within cleaning, security, and catering operations. Known for their excellent communicative and leadership abilities, they thrive on forming robust client relationships and ensuring stringent compliance with health and safety standards.

Proactive and outcome-driven, the candidate's consistent push for operational excellence and service improvement initiatives has substantially increased their value across various roles. Their career includes transformative impacts such as enhancing service delivery which skyrocketed client satisfaction by 20%, alongside reducing incident reports by 30% through effective staff training and operational improvements.

What makes them great?

  • Client Satisfaction Improvement: Implemented process enhancements that significantly improved service delivery, increasing client satisfaction scores by 20%.
  • Incident Reduction: Developed training programs that increased efficiency and safety, reducing incident reports by 30%.
  • Operational Excellence: Driven consistent service improvement initiatives, showcasing a robust capacity for operational management and excellence.

Areas of expertise

  • Contract Management: Skilled in overseeing contracts and ensuring services meet and exceed the agreed standards and regulations.
  • Leadership in Operations: Proven track record in leading large, multi-functional teams to achieve organisational objectives and improve service delivery.
  • Client Relationship Management: Expert in nurturing strong, positive relationships with clients, which enhances overall service satisfaction and loyalty.