We're aware of a global phishing scam impersonating employees via email, WhatsApp and Telegram, but no Cast UK systems have been breached.
Find out how to protect yourself here.
View all candidates

Service Operations Manager

Ref: AS7994008

Preston, UK

£50,000

  • Permanent
  • Operational Excellence
  • Team Leadership
  • Customer Satisfaction

About the candidate

Our candidate is a dynamic and results-oriented Service Operations Manager with over eight years of experience in service management, predominantly within the engineering sector. They excel in leading high-performance teams to achieve excellence in operations while ensuring client satisfaction and adhering to stringent safety standards. Their background includes remarkable accomplishments in financial forecasting, project execution, and strategic improvements in service delivery across various companies.

With a strong record of driving customer satisfaction scores up by 30% and reducing service delivery times by 25%, this candidate has demonstrated expertise in managing complex service operations and fostering robust client relations. Their ability to function effectively in fast-paced environments, coupled with an adeptness at communicating with cross-functional teams, makes them an ideal fit for challenging managerial roles in service operations.

What makes them great?

  • Operational Improvements: Achieved a 25% reduction in service delivery times through effective process streamlining and teamwork.
  • Customer Satisfaction: Enhanced customer satisfaction by 30% by implementing effective team training and performance management strategies.
  • Safety and Compliance: Promoted a strong culture of safety and compliance, assisting in the implementation of EHS protocols that improved the workplace safety culture.

Areas of expertise

  • Team Leadership: Proven track record in forming and guiding teams to achieve increased efficiency and customer satisfaction.
  • Project Management: Skilled in overseeing service projects from inception to completion, ensuring timely and budget-compliant delivery.
  • Client Relations: Expertise in cultivating and maintaining strong client relationships, directly contributing to improved service renewals and client satisfaction.