Service Operations Manager

Ref: AS2082953

Liverpool, UK

£55,000

• Permanent
• Service Delivery Leadership
• Operational Improvement
• Customer Support

About the candidate

A seasoned Service Operations Manager with a strong background in service delivery, customer support and operational leadership across telecommunications, logistics and IT solutions environments. They bring a calm, data-led approach to managing complex service operations, improving performance and building strong relationships with internal teams and external stakeholders.

They are available to start in 2 weeks and are seeking a permanent opportunity where they can lead teams, improve service reliability and drive continuous improvement through better processes, automation and team development.

What makes them great?

• Delivers Measurable Improvements – Implemented process automation that reduced operational costs by around 15% while improving service reliability.
• Customer-Focused Leadership – Helped improve escalation processes and reduce resolution times, contributing to an approximate 20% uplift in customer retention.
• Collaborative Operator – Builds strong working relationships across functions and communicates clearly at all levels to keep service delivery aligned with business goals.

Areas of expertise

• Service Delivery & Customer Support – Experienced in managing service operations for both residential and business customers, with a focus on response times, satisfaction and retention.
• Operational Improvement – Skilled at identifying trends, improving escalation processes and implementing automation to enhance service reliability.
• Team Leadership – Confident leading diverse teams, developing training programmes and encouraging accountability, collaboration and continuous improvement.