Service Operations Manager
Ref: AS8065481
Blackburn, England
£40,000
- Permanent
- Aftersales Leadership
- Customer Retention
- Operational Excellence
About the candidate
An accomplished service operations leader with a strong background across aftersales, customer service and operational improvement within engineering, manufacturing and logistics environments. They are confident leading engineers and support teams, improving service delivery and building customer-focused ways of working.
They bring a proactive, hands-on approach to performance management, service contract development and customer relationship enhancement. Based in Blackburn, England, they are looking for a permanent opportunity and are available to start in 2 weeks.
What makes them great?
- Commercially focused - Delivered a 20% increase in service revenue over 2 years through improved aftersales processes and service contract opportunities.
- Customer retention impact - Helped improve customer retention by 30% through restructured service protocols and a smoother client onboarding programme.
- Operational efficiency - Reduced service response times by 15% by introducing clear KPIs and improving team accountability.
Areas of expertise
- Aftersales & Service Operations - Experienced in managing service teams, improving delivery standards and strengthening SLA compliance.
- Customer Relationship Management - Skilled in using customer feedback, onboarding improvements and communication processes to improve retention and satisfaction.
- Performance & Process Improvement - Strong use of KPIs, service metrics and team accountability to drive measurable operational gains.