We're aware of a global phishing scam impersonating employees via email, WhatsApp and Telegram, but no Cast UK systems have been breached.
Find out how to protect yourself here.
View all candidates

Service Team Manager

Ref: AS6342764

Lincoln, UK

£65,000

  • Permanent
  • Operational Excellence
  • Customer Satisfaction
  • Staff Empowerment

About the candidate

The candidate is a proficient Service Team Manager with extensive experience in the home appliance sector. They have demonstrated success in leading remote, field-based service teams, ensuring operational excellence with a focus on customer satisfaction and efficiency. With excellent interpersonal and communication skills, the candidate excels at empowering engineers and promoting a collaborative work environment. They adapt seamlessly to dynamic conditions, striving for continuous improvement and superior service delivery.

With a career spanning roles from Field Service Team Lead to Service Coordinator, the candidate has developed strong expertise in managing large teams, improving service metrics, and optimizing operations to meet high standards of service. Their proactive approach and innovative management strategies have consistently delivered improved outcomes, making them a valuable asset in field operations management.

What makes them great?

  • Efficiency Improvement: Implemented streamlined processes that reduced response times and improved service quality, directly enhancing customer satisfaction scores.
  • First-Time Fix Rate: Managed to increase first-time fix rates by building robust training programs and bettering team communication.
  • Communication and Collaboration: Fostered a collaborative and communicative team environment that led to higher operational efficiency and customer satisfaction.

Areas of expertise

  • Team Leadership: Proven ability managing and empowering large, field-based teams to achieve operational targets, with a history of improving first-time fix rates by 20%.
  • Operational Enhancements: Skilled in streamlining processes to increase efficiency, such as reducing response times by 15%, and enhancing customer satisfaction rates.
  • Training and Development: Successful in developing and implementing training programs that boost technical skills and teamwork, leading to enhanced performance and work quality.