Service Team Manager

Ref: AS1416240

Woking, England

£75,000

• Permanent
• Public Transport Leadership
• Service Improvement
• Sustainable Transport

About the candidate

This candidate is an experienced service and transport operations leader with over eight years in the public transport sector. They have a strong track record in managing service delivery, improving customer satisfaction and bringing teams together around clear operational goals.

They are particularly strong in stakeholder engagement, service improvement and sustainable transport projects, including the rollout of zero-emission fleet technology. Friendly, collaborative and commercially aware, they would suit a permanent Service Team Manager role where service quality, team performance and continuous improvement are key.

What makes them great?

• Improved Patronage: Delivered a scheduling and partnership initiative that increased bus ridership by around 20%.
• Strong Project Delivery: Managed passenger service improvement projects and coordinated activity across multi-million-pound budgets while maintaining regulatory compliance.
• Team-Focused Leader: Known for motivating teams, building collaboration and using performance metrics to improve reliability and user satisfaction.

Areas of expertise

• Service Management: Experienced in overseeing day-to-day public transport operations, with a focus on service delivery, reliability and customer satisfaction.
• Stakeholder Engagement: Confident working with internal teams, local partners and external organisations to improve services and increase community usage.
• Sustainable Transport Projects: Hands-on experience coordinating the introduction of electric buses and supporting lower-emission transport initiatives.