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Special Operations Manager

Ref: AS4060329

Stoke-on-Trent, England

£60,000

  • Permanent
  • Logistics Operations
  • Fulfilment Performance
  • Warehouse Management Systems

About the candidate

This candidate is an experienced operations professional with over four years' hands-on experience across logistics, fulfilment and warehouse environments. They have built a strong background in managing day-to-day operational performance, working closely with third-party logistics partners and supporting service delivery across fast-moving, customer-focused settings.

They bring a proactive, practical approach to problem-solving, with strengths in stakeholder communication, KPI improvement and continuous improvement. Having worked across regional logistics, national supply chain and e-commerce start-up environments, they are well placed to take ownership of fulfilment centre performance and help drive reliable, efficient operations.

What makes them great?

  • Improved operational performance – Helped deliver a 20% uplift in operational KPIs within a year by optimising workflows and strengthening partner alignment.
  • Reduced turnaround time – Played a key role in a warehouse management system implementation that cut turnaround time by around 15%.
  • Hands-on and commercially aware – Brings a practical, entrepreneurial mindset, with experience improving fulfilment processes in both established logistics environments and a growing e-commerce operation.

Areas of expertise

  • Logistics and fulfilment operations – Experienced in coordinating goods-in to dispatch processes, supporting accuracy, efficiency and customer satisfaction.
  • 3PL and stakeholder management – Confident managing relationships with external logistics partners, internal teams and client stakeholders to resolve challenges and improve service levels.
  • Warehouse systems and process improvement – Supported the implementation of a warehouse management system and contributed to SOP development and team training.