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Strategic Account Manager

Ref: AS3331664

Banbury, UK

£41,000

  • Permanent
  • Client Relationship Management
  • Data-Driven Decision Making
  • Strategic Account Oversight

About the candidate

The candidate is an accomplished Strategic Account Manager with substantial expertise in the logistics and automotive industries. Possessing robust account management skills, they are renowned for their strategic acumen, facilitating successful client relationships, and ensuring service excellence. This professional exhibits strong analytical capabilities, enabling data interpretation and trend identification, feeding into informed strategic decisions alongside stakeholders. Their proactive, detail-oriented approach and comfort in fast-paced settings make them an asset in managing complex strategic accounts.

What makes them great?

  • Track Record of Improving Client Satisfaction: Successfully managed SLAs and KPIs to boost client satisfaction metrics and operational efficiencies in a global vehicle logistics setting.
  • Enhanced Client Retention: Achieved a 20% increase in client renewals by strengthening client relationships and enhancing strategic operations in the regional automotive sector.

Areas of expertise

  • Strategic Account Management: Expertise in overseeing major client accounts, ensuring robust relationship management, and maintaining high levels of client satisfaction.
  • Performance Analysis: Highly skilled in utilising performance tracking systems, improving operational efficiencies, and driving data-driven strategic decisions.
  • Operational Oversight: Experience in supporting logistics operations with a focus on optimizing processes and enhancing service delivery.