Technical Account Manager
Ref: AS1600213
London, UK
£55,000
- Permanent
- Enterprise Client Support
- SaaS Solution Optimisation
- Supply Chain Software
About the candidate
A seasoned technical professional with over seven years’ experience in customer-facing roles across SaaS, logistics technology and supply chain software environments. They have supported enterprise-level clients, managed strategic accounts and worked closely with stakeholders to keep solutions healthy, optimised and aligned to business needs.
They are a proactive problem-solver who builds trusted relationships quickly and enjoys working with product, support, sales and customer success teams to improve outcomes. With strong experience in technical reviews, integrations, training and user adoption, they would suit a permanent role where they can add real value in a complex software environment.
What makes them great?
- Over 7 years’ technical customer experience: Brings a strong track record in client-facing roles across SaaS and supply chain technology environments.
- Strong customer outcomes: Has maintained high customer satisfaction by leading technical reviews, resolving risks early and supporting successful implementations.
- Drives adoption and improvement: Delivered training, created documentation and fed client insight into product teams to improve engagement and product utilisation.
Areas of expertise
- Technical Account Management: Experienced in supporting strategic and enterprise clients, reviewing solution performance and identifying risks and opportunities.
- SaaS & Supply Chain Software: Strong background across software platforms used within supply chain, logistics and customer-facing technology environments.
- Stakeholder & Cross-Functional Collaboration: Confident partnering with product, support, sales and customer success teams to resolve issues and shape improvements.