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Trade Account Manager

Ref: AS9841099

London, UK

£45,000

  • Permanent
  • B2B Account Management
  • Customer Relationship Growth
  • Interiors And Furniture

About the candidate

This candidate is an experienced Trade Account Manager with a strong B2B account management background across interiors, furniture and home furnishings. They have managed the full trade customer journey, from initial enquiries through to post-order support, building lasting relationships with commercial clients and using proactive upselling to support sales growth.

Based in London and seeking a permanent role, they are available to start in two weeks. They bring a friendly, organised and commercially aware approach, with experience leading small teams, improving processes and using customer and sales insight to influence better business decisions.

What makes them great?

  • Proven Repeat Business Growth: Delivered an increase of around 30% in repeat business over two years through strong relationship-building and proactive upselling.
  • Process Improvement Mindset: Helped reduce order processing time by around 20% by improving ways of working across a small B2B account management team.
  • Customer-Focused Leadership: Has led and mentored small teams while maintaining high service standards across a range of commercial client sectors.

Areas of expertise

  • B2B Account Management: Experienced in managing trade accounts across interiors, furniture and commercial project environments.
  • Customer Relationship Management: Skilled at building trust, improving satisfaction and supporting clients throughout the full customer journey.
  • Sales Analysis & Commercial Insight: Confident using sales data and customer trends to spot opportunities and support proactive decision-making.