We're aware of a global phishing scam impersonating employees via email, WhatsApp and Telegram, but no Cast UK systems have been breached.
Find out how to protect yourself here.
View all candidates

Workforce Management Manager

Ref: AS2916384

London, UK

£48,000

  • Permanent
  • Cost Reduction
  • Operational Efficiency
  • Strategic Workforce Planning

About the candidate

The candidate is a highly experienced Workforce Management Manager with a robust background in high-volume contact centers. Their expertise is marked by a strong analytical ability to utilize data for optimizing operational efficiency and improving service delivery. Notably skilled in managing both in-house and outsourced operations, they have a proven track record of enhancing workforce performance and delivering outstanding customer service. They thrive in roles that require strategic planning and hands-on management, ensuring that business objectives are met with innovative workforce solutions.

With substantial experience across various organizational sizes, the candidate has consistently demonstrated the ability to foster collaborative relationships, enhance employee engagement, and lead cross-functional teams effectively. Their proactive approach to career and personal development reflects their commitment to continuous improvement and adaptability in the dynamic field of workforce management.

What makes them great?

  • Improved Operational Efficiency: Implemented workforce management best practices that increased operational efficiency by 20% at a regional contact center.
  • Cost Savings: Achieved a 15% reduction in operational costs through effective resource allocation and scheduling innovations at a telecommunications provider.
  • Innovative Solutions: Contributed to the development and implementation of a report automation project that enhanced team productivity and data analysis capabilities.

Areas of expertise

  • Forecasting and Scheduling: Expert in developing precise forecasts and schedules to optimize staffing levels and meet service level agreements.
  • Cost Reduction and Efficiency Improvement: Demonstrated ability to drive significant cost savings and efficiency gains through strategic workforce planning and process optimisation.
  • Stakeholder Management and Collaboration: Skilled in building strong relationships with all levels of staff and external partners, ensuring cohesive business strategies.