Account Director jobs
Winning new clients is a high-energy job, with a high potential for blind alleys and expended time between successful campaigns. That’s why it’s highly cost effective to devote quality time and resources to retaining existing clients. For that, skilled account directors are required.
In larger logistics companies, account directors will have a team of account managers underneath them, and they will deal directly with clients on a one-to-one basis; clients generally like to be dealing with the same person, who will know their needs and issues. Account directors will oversee the whole customer retention operation, and will be responsible for strategic decisions to this end, but not necessarily the micromanagement of order fulfilment. The account director may also have responsibility for organising and instructing a sales team in order to win new clients, as well as seeking out new openings with existing clients and their partners.
Reporting to the company management, he or she will be expected to explain decisions and actions and provide regular reports. Any problems that cannot be addressed by the account managers will become the account director’s responsibility, followed ultimately by the management’s.
Maintaining morale will be an important role, both in the clients and in your own team. Whether this means treading on egg shells or throwing a party will depend on the relationship!
The skills required
Interpersonal skills, particularly diplomacy, will be a key skill of the account director. Since different clients will have different needs and desires, from methods of payment to hours of work to corporate personality, you will need to have an instinct for switching demeanour at the sound of a ringing phone.
Sales and marketing experience will be extremely useful, as selling one’s company’s benefits does not end with the winning of a client; they will probably be constantly seeking out other deals to reduce their overheads, and you will need to be able to convince them that your company is the best option for them. You’ll need the confidence to be able to make important decisions without constant recourse to senior management.
Account Director Jobs in Anglesey
Anglesey is an island county off the coast of North Wales, but is an integral part of Wales itself, with Welsh culture part of its inherent makeup. The island was joined to mainland Wales in the nineteenth century by two bridges near Bangor, one designed by Thomas Telford, the other by Robert Stephenson. Anglesey’s population of around 70,000 is concentrated mainly in the north-west port of Holyhead, which houses around 14,000. It is also the county town and an important ferry port, with regular services to Dublin.
There is a certain amount of tourism in Anglesey, but not as much as there is on the North Wales coast. The island is rather agricultural in nature, although the port provides an important cluster of jobs and helps the economy greatly. As with any port town, Account Director jobs do become available in Holyhead, which makes Anglesey among the best place in the North Wales region to find such work.
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