Account Director jobs
Winning new clients is a high-energy job, with a high potential for blind alleys and expended time between successful campaigns. That’s why it’s highly cost effective to devote quality time and resources to retaining existing clients. For that, skilled account directors are required.
In larger logistics companies, account directors will have a team of account managers underneath them, and they will deal directly with clients on a one-to-one basis; clients generally like to be dealing with the same person, who will know their needs and issues. Account directors will oversee the whole customer retention operation, and will be responsible for strategic decisions to this end, but not necessarily the micromanagement of order fulfilment. The account director may also have responsibility for organising and instructing a sales team in order to win new clients, as well as seeking out new openings with existing clients and their partners.
Reporting to the company management, he or she will be expected to explain decisions and actions and provide regular reports. Any problems that cannot be addressed by the account managers will become the account director’s responsibility, followed ultimately by the management’s.
Maintaining morale will be an important role, both in the clients and in your own team. Whether this means treading on egg shells or throwing a party will depend on the relationship!
The skills required
Interpersonal skills, particularly diplomacy, will be a key skill of the account director. Since different clients will have different needs and desires, from methods of payment to hours of work to corporate personality, you will need to have an instinct for switching demeanour at the sound of a ringing phone.
Sales and marketing experience will be extremely useful, as selling one’s company’s benefits does not end with the winning of a client; they will probably be constantly seeking out other deals to reduce their overheads, and you will need to be able to convince them that your company is the best option for them. You’ll need the confidence to be able to make important decisions without constant recourse to senior management.
Account Director Jobs in Wallasey
After years of sailing the seven seas and bringing back cargoes and unlikely tales, the upper ranks of the merchant and military navies wanted somewhere pleasant to live, and if they weren’t fed up of the sea, one such place might have been Wallasey. The town at the northern tip of the Wirral, opposite Liverpool, sprung up for just this reason, and it was full of large homes for such seamen to retire to. The town had a small presence already in the shape of a fort and lighthouse, both to protect the port, but it was barely inhabited. New Brighton, the most resort-like part, was named after Brighton on the south coast, and it was hoped that it would emulate its success.
Wallasey’s population of around 60,000 is well connected by road, rail and sea. The M53 to Chester starts in the town and the Kingsway tunnel (known locally as the Wallasey Tunnel) picks up at the same point. By rail Wallasey is linked to Liverpool, the Wirral, North Wales and Chester, and the Mersey Ferry crosses from Wallasey’s Seacombe terminal (as well as Birkenhead). Birkenhead and Wallasey would now probably be completely merged were it not for the dock that stretches 2600 metres inland.
Wallasey is now an integral part of the Liverpool and Birkenhead conurbation, and it is no longer a retreat for retired seamen, with most of their houses being converted into bed and breakfasts or flats long ago. The town’s economy is now linked with those of its neighbouring towns and Liverpool, and that is not bad news for anyone looking for Account Director work, as the region still has plenty of manufacturing and distribution industry.
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Cast UK’s recruitment consultants can help you take the next step in your logistics career, if you're looking for a promotion or simply want to change employer.
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To find out more about how Cast UK can help you recruit an Account Director for your business or find you a job as an Account Director then contact one of our consultant team on 0333 121 3345.
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