Ref: BBBH47951
Logistics Supervisor
Logistics Supervisor
Warrington
£35,000 benefits
CAST UK is recruiting for a Logistics Team Supervisor to join a growing logistics business based in Warrington.
This is a hands-on supervisory position, working closely with the Logistics Team Manager and acting as their deputy when required. You'll play a key role in keeping the operation running smoothly, supporting the team, managing customer expectations and ensuring deliveries are completed to a high standard.
The Role
You'll be responsible for overseeing the day-to-day logistics operation, from initial booking through to successful delivery.
Key responsibilities include:
- Supervising a busy logistics office and daily network of drivers
- Managing inbound calls, bookings, quotes, customer queries and escalations
- Overseeing live deliveries and resolving issues quickly and effectively
- Balancing customer service, inbound sales and driver management
- Planning and managing capacity across drivers and subcontracted partners
- Supporting recruitment and onboarding of local courier drivers
- Supervising customer-facing and driver-facing office teams
- Monitoring service levels, KPIs and customer satisfaction
- Deputising for the Logistics Team Manager when required
About You
- Strong customer and driver management experience
- Excellent problem-solving and decision-making skills
- The ability to remain calm and decisive under pressure
- A strong sense of ownership and accountability
- Confident communication skills
- Experience using TMS, dispatch or modern logistics systems
Want to recruit a similar role?
Cast UK is a leading executive consultancy, providing national recruitment solutions across Procurement, HR, Buying, Supply Chain, and Logistics. Every consultant has a professional background in their specialist market, enabling us to deliver exceptional hiring results from entry level through to board appointments.
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