Account Manager - Rotherham

Account Manager jobs

Customer retention is one of the most important aspects of running a logistics business. As with any business, retaining profitable and reliable clients can make you the envy of your competitors by minimising the time and effort spent chasing new clients.

But retaining clients is not just about sitting back and enjoying the ride; it’s an active craft, involving constant communication with clients and senior management to ensure smooth running, met deadlines and fulfilled aspirations. Account managers are therefore a key employee in the customer retention effort.

Reporting to the account director and senior management, the account manager is a human interface with the clients. They will know their clients’ demands intimately and in turn, the client should appreciate the personal service and understanding. In large companies with many clients, this would be impossible without the account managers.

An account manager might also have a team of subordinates dealing with specific clients or sectors, and the manager will need to not only instruct them but also remain completely aware of what they are doing strategically and in detail.

The skills required

The account manager will need to be a flexible person, able to deal with different clients in their own unique ways. A deep knowledge of logistics and the industries they are dealing with will be essential. As they will be trusted by the customers to deliver on promises they make, they must also be able to both stay well connected with those within their company who make delivery possible, but also realise the limits of possibility so as not to overpromise and underdeliver.

Good, accurate reporting skills will be required, and a strategic mindset, able to interpret goals from management and account directors and turn them into results, will be essential.

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Account Manager Jobs in Rotherham

Rotherham first came into bloom in the Middle Ages, when it became an important market town for the region. But it was the discovery of coal in the area that made it into an industrialised town in the 18th and 19th centuries. This helped the iron smelting works that sprung up, and Rotherham became well known for its cast iron, with its fireplaces, stoves and fencing being exported widely.

Later, the skills were used to develop steelworks, but although successful, it was neighbouring city Sheffield that became synonymous with quality steelware. Ironically, Rotherham is now a respected centre of high-tech steel components, and some of its local firms precision engineer steel for the aviation and motor racing industries. Rolls Royce have recently started work on a casting factory for their jet engine components, such is the expertise in the area.

One trade Rotherham also became well known for was milling (hence Rotherham United FC’s nickname “the millers”). Dozens of large mills were erected in the town, with grain being brought into the city from the surrounding areas. The link with the food industry remains today, as Premier Foods has a warehousing and distributions centre, which is in fact on the site of a mill. This is one of the reasons, along with good road, rail and industry links, that makes Rotherham a good place for Account Manager vacancies.

Rotherham is the home town of goalkeeper David Seaman (and referee Howard Webb), politician William Hague and, most importantly, Barry and Paul Elliott, also known as the Chuckle Borthers.

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