ERP Systems Support Analyst - Rugby

ERP Systems Support Analyst

No matter how well implemented and run an ERP solution is, without constant monitoring and support it can slowly become overburdened and ineffective. An ERP support analyst is there to ensure everything is running as it should be by studying usage data, keeping on top of upgrades and managing the database and user support queries.

The role can be either technical, helping the main IT team to keep the system running properly, or perhaps working within another department, such as finance or whatever group of people is using the ERP solution. It will involve support in the normal sense – i.e. dealing with users’ complaints, queries and feedback – but with slightly more depth, for example analysing the way users interact with the solution to recommend add-ons or upgrades, and calculating trajectories to better plot future needs for the system. 

The role is usually in-house, but it’s not uncommon for companies to let the ERP support analyst work remotely, so if that’s important to you, it’s worth mentioning – it also allows you to work for companies all over the world.

The skills required

Naturally, for any ERP system support role, you’re going to need to know ERPs inside out, but specifically the one that’s used in the company in question. With the complexity and add-on ecosystems that some of the top solutions have, you’re going to need to have plenty of experience dealing with the back end, preferably in a support role.

Any kind of IT support needs a good blend of system knowledge and communications skills. It’s always better to explain to users how they can solve a recurring issue than to simply go and fix it yourself, as it makes less work for yourself and the company, and makes the staff more efficient workers going forward. Blending the technical and the personal is key to making a success of this job.

ERP Systems Support Analyst Jobs in Rugby

The Warwickshire town of Rugby has several associations that make it well known, but by far the most notable is the game of rugby, which was supposedly invented when a boy, Webb Ellis, at school picked up the ball in a game of football in 1823 and ran with it (although some sport historians dispute the likelihood of this being true). The school in question was Rugby School, a public school that started off as a charitable place of education for local boys and ended up rather more exclusive.

The town is about as central in England as it’s possible to be. It’s located about 11 miles (18 km) east of Coventry, 18 miles (30 km) south of Leicester and 17 miles (28 km) north west of Northampton. Rugby is extremely well served by road and rail. It is surrounded to its north, east and south by the M6, M1 and M45 respectively, and has rail links to all the major metropolitan regions, a reminder of its importance in the railway golden age, when it was a key junction and engineering works.

Rugby might have a rather genteel image, and is quite a tourist magnet thanks to its beautiful Victorian architecture, but in reality it’s quite an industrialised town. It has log been a centre of engineering; the first jet engine was built there and the turbine tradition lives on today in the shape of a major Alstom plant and the Rolls Royce plc plant just up the road in Ansty. The town is also associated with cement making. Rugby is a good place to look for ERP Systems Support Analyst work as it has diversified into being a centre of distribution thanks to its transport links, but also because of its industry in the town and nearby.

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Looking for ERP support work or workers?

Whether you’re a business looking to fill ERP support roles or an expert in search of a career change, Cast UK should be your first port of call.

Employers can take advantage of our list of highly motivated and expert candidates, with all the skills you could ever wish for in an ERP analyst with support experience. Our knowledgeable staff can match you up with those looking to change their careers in every location imaginable, so please call us on 0333 121 3345 today.

If you’re one of the ERP support experts who’s looking for such a role, it’s great to know that these kinds of jobs come up all the time at Cast UK, and there’s a good chance there’s a company looking for your talents right now. Please register with us and we’ll start making

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