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Fulfilment Manager - Shrewsbury

Fulfilment Manager jobs

One of the most important roles in the customer satisfaction drive, the fulfilment manager is in charge of making sure clients’ orders are received on time and that they get the correct orders. With some high-pressure industries such as construction, this could not be more important as many construction contractors use just-in-time deliveries to cut down on on-site storage; but it is vital that all the components arrive in the correct order.

Working with a team of consultants, the fulfilment manager will oversee every delivery from warehouse to customer, ensuring that the orders make it out on time. Sometimes clients will alter their orders, and it will be the fulfilment manager’s ultimate responsibility to make sure the IT system is kept up to date to reflect changes. As the actual orders will be processed by his or her team in the office and the warehouse, good management is required to keep things running smoothly using a light touch.

When errors do occur, the fulfilment manager will be responsible for its rectification; this might involve meeting the client to discuss compensation and giving assurances that the issue has been systematically removed.

The skills required

All conversations and communications with clients will need to be logged and acted upon, and as this will be done digitally, it will be absolutely necessary for the fulfilment manager to be comfortable with a range of IT solutions, particularly CRM systems and similar. Records of communications might be required to be pulled out in an instant should there be a dispute.

The role also requires great communication skills and an ability to work under pressure, as the time-sensitive nature of many of the deliveries will make failure expensive and could potentially harm the employer/client relationship.

Fulfilment Manager Jobs in Shrewsbury

Shrewsbury has always been a market town, as shown by its distinctive roads to Telford, Whitchurch, Oswestry, Welshpool and Ludlow. During the Industrial Revolution the town was linked by Shrewsbury Canal, which linked to the Shropshire canal, but again, it was used more to bring goods in than to take them out – the town remained largely unindustrialised. Railways also came in the nineteenth century, making Wolverhampton and the North and South of England easily accessible.

The town does have a thriving light industry scene, and has two important business parks, Shrewsbury Business Park and the Battlefield Enterprise Park. Sometimes Fulfilment Manager or similar jobs turn up in Shrewsbury or the surrounding area simply because it’s a relatively isolated town that has a large demand for goods to be brought in.

Although Shrewsbury is the county town of Shropshire, it is actually only the second largest in the county (after Telford), but still has a sizeable population of around 100,000. As it is so close to the Welsh border, it acts as a magnet for many of the Welsh towns and villages along the country’s eastern side as well as those in the surrounding area. This has led to Shrewsbury becoming a very healthy shopping town; it is also a very pleasant place to live, with much of its medieval town centre still standing. Shrewsbury does have one very notable claim to fame, too – it was the birthplace of Charles Darwin.

Popular locations

Cast UK’s logistics opportunities

Cast UK is a consultancy with jobs in every county and every city of the UK, so if you’re moving home, take a look at the positions available in your new area. If you’re simply looking for a career change, we’ve got dozens of jobs at any given time, and plenty of clients who might be looking for just your skills.

Our founder members and consultants are all logistics, procurement and supply chain backgrounds, so we have great knowledge of what employers and candidates are looking for in their staff and employers respectively. Employers often ask us to look for candidates they have confidence that we’ll help them find the most appropriate people for their positions.

So why not get in touch? Once we have your details, we’ll be able to start looking for great jobs that match your skills.

To find out more about how Cast UK can help you recruit a Fulfilment Manager for your business or find you a job as a Fulfilment Manager then contact one of our consultant team on 0333 121 3345.

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